How to Refund a Game on Xbox

If you've recently purchased a game on Xbox and are not happy with it, you may be able to request a refund. Microsoft offers a limited refund policy for digital games, but there are some eligibility requirements that you must meet.

Eligibility Requirements

To be eligible for a refund, you must meet the following criteria:

You must have purchased the game within 14 days of the purchase date.

You must have played the game for less than two hours.

You must not have redeemed any in-game content or DLC.

You must not have gifted the game to another person.

How to Request a Refund

You can request a refund for a digital game on Xbox through the following steps:

Go to the Xbox website: https://account.microsoft.com/billing/orders and sign in to your account.

Click on the Order History tab.

Find the game that you want to refund and click on the Refund Information link.

Select the reason for your refund and click on the Submit button.

Microsoft will review your refund request and will notify you of their decision within a few days. If your request is approved, you will receive a refund to your original payment method.

Refunds for Gifted Games

If you received a game as a gift and you are not happy with it, you can request a refund from the person who gifted you the game. The person who gifted you the game can do this by following the steps above.

Refunds for Games Purchased Through a Third-Party Retailer

If you purchased a game on Xbox through a third-party retailer, such as Amazon or GameStop, you will need to contact the retailer directly to request a refund.

Conclusion

If you are not happy with a digital game that you purchased on Xbox, you may be able to request a refund. However, there are some eligibility requirements that you must meet. You can request a refund by following the steps above.

Additional Resources

Xbox Refund Policy: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

How to Request a Refund for a Gifted Game: https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/gifting-digital-xbox-game-help

How to Contact Xbox Support: https://support.xbox.com/en-US/contact-us

How to Refund a Game on Xbox